Introduction
We at the “Ralty V” application (hereinafter referred to as the “Application”) are committed to protecting the privacy of all our application users (“User”). We recognize the importance of your personal data and pledge to handle it with full responsibility and in complete compliance with the provisions of the Personal Data Protection Law issued by Royal Decree No. (M/19) dated 9/2/1443 AH and its Implementing Regulations, as well as all relevant laws applicable in the Kingdom of Saudi Arabia. This policy explains how we collect, use, share, and protect your personal data. Your use of or registration in the Application constitutes your express consent to all the terms of this policy
Disclaimer and Limitation of Liability (Platform Role)
- Service “As Is”: Application services are provided “as is” and “as available” without any warranties, express or implied. The owner does not guarantee uninterrupted or error-free service.
- User Conduct: The Application disclaims all liability for any actions, negligence, or misconduct by any user.
- Rating Accuracy: The Application is not responsible for the accuracy, truth, or credibility of user ratings. The user (content creator) bears full legal responsibility for their content.
- Product Quality: The Application is not responsible for the quality, safety, or conformity of products appearing in reviews. Full legal liability for product defects lies with the manufacturer, brand, or seller.
- Disputes: The Application is not a party to any dispute between users, or between a user and a seller/brand.
- Damages: The Application, its owners, or employees are not liable for any losses or damages (direct or indirect) resulting from using the Application or relying on its content.
Fourth: Collection of Personal Data
The Application collects personal data only as necessary to provide its services, including but not limited to:
- Identification Data: Name, mobile number, email, encrypted password, and login information.
- Personal Profile: Photo, bio, and preferences.
- Technical and Usage Data: IP address, device identifiers, OS type, crash logs, and in-app interactions.
- Rating Data and Correspondence: Ratings provided, complaints, reviews, and comments within the internal messaging system.
Fifth: Legal Basis for Data Processing
Personal data is used for the following purposes:
- Facilitating requested services.
- Verifying user identity.
- Processing payments and electronic requests.
- Communicating for technical support or security alerts.
- Improving service quality and user experience.
- Compliance with Saudi Arabian laws and regulations.
- Protecting the platform’s rights against fraud.
- Using AI to analyze usage patterns and content to provide smart suggestions (tags/descriptions) and improve content accuracy.
Sixth: Data Protection
We take all necessary organizational, technical, and administrative measures to protect your data from loss, theft, misuse, or unauthorized access. Measures include:
- Encrypting sensitive data during transmission and storage.
- Strict access control policies based on the “need to know” principle.
- Continuous updates to protection procedures according to approved Saudi Arabian standards.
Seventh: Data Sharing
The Application does not share personal data with external parties except:
- In case of a legal obligation before judicial or security authorities.
- With external service providers (e.g., payment gateways) under binding confidentiality contracts.
- In case of merger or sale of the platform, with user notification.
Eighth: User Rights
Under the Personal Data Protection Law, users have the right to:
- Knowledge: Of the legal basis and purpose of data collection.
- Access: Request a copy of their processed personal data.
- Correction: Request correction or updating of inaccurate data.
- Destruction: Request data deletion when the purpose expires, unless a legal basis requires retention.
- Withdraw Consent: At any time (not affecting the legality of processing prior to withdrawal). Requests can be submitted via the official contact methods below.
Ninth: Data Retention Period
Personal data is retained as long as necessary to achieve the collection purposes or fulfill legal obligations, then deleted or anonymized.
Tenth: Cookies
The Application may use cookies to improve experience and analyze performance. Users can manage these via browser settings.
Eleventh: Amendments
We reserve the right to update this policy. Users will be notified of material changes via email or a prominent notice within the Application. Continued use constitutes acceptance of the updated version.
Twelfth: Data Transfer Outside the Kingdom
Providing services may require technical providers (e.g., cloud computing) outside Saudi Arabia. We pledge not to transfer data unless a sufficient level of protection is ensured in compliance with the Personal Data Protection Law.
Thirteenth: Governing Law and Jurisdiction
This policy is governed by the laws of the Kingdom of Saudi Arabia. Competent courts within the Kingdom shall have jurisdiction over any disputes.
Contact Information
For inquiries or complaints, please contact us via:
- Official Email: [Insert official email]
Official Contact Number: [Insert official phone number